WHY SOCIAL MEDIA ARCHIVING?
There can be significant challenges associated with capturing records of social media content. The content is often held in a variety of complicated, interactive and non-standardised formats on third-party platforms. There is also the danger of social media communication being deleted at any time, whether by an individual or via the third-party – meaning you aren’t able to control or preserve the content, and, once deleted, those communications could be lost forever.
However, you can solve these issues through archiving. Archiving creates compliant, legally admissible historical records of all your social media communications which retain all functionality and interactive elements.
Social media channels we archive
Many financial and public sector organisations now using the most popular forms of social media for their customer communications. However, many have disregarded the need to archive content in order to meet compliance obligations.
As part of MiFID II, it is a firm’s legal responsibility to keep records of all electronic communications – including social media – in order to remain compliant with the regulations.
Key features of a MirrorWeb social archive
We archive all social media interactions, re-tweets, direct messages, external links, images, metadata and more.
The client portal gives you control over your social media archives and allows you to replay any content when you like.
All archived social content can be made available to eDiscovery professionals, litigators and other third parties using unique URLs for investigation purposes.
Near real-time archiving through social media platform API to ensure the complete record is maintained.
Every archived file is compliant with the ANSI x9.95 standard for trusted time-stamp management.
Each individual archived file is signed with a SHA1 digital signature to produce a non-refutable record from a specified date.